






In today’s highly digital world where everyone wants their fast-paced expectation met, hotel services are scrambling to respond. This is because of the new challenges that hoteliers are experiencing in their operation. Some of this includes:
Constant hiring, training, and turnover escalate costs and limit growth opportunities.
Human limitations—breaks, sick days, and shift changes—leave service gaps, but guests expect 24/7 attention. Unavailability can turn a 5-star experience into a 3-star review.
Long wait times during peak hours reduce guest satisfaction and increase negative feedback.
Variability in service quality creates uneven guest experiences, leading to poor reviews.
Humans can miss important security events like missing items or smoke alarms, which leads to delayed responses.
Admittedly, human staff have some strengths that Chandler may never have. However, there is a lot that Chandler can do to unload the tasks of your human staff so they can focus on providing services such as providing warm human interaction and personalized assistance to customers in need of them.
On the other hand, here are the advantages that Chandler can bring to your team:
24/7 instant and consistent support
Chandler does not need breaks, holidays, and sick days. He also does not get grumpy if he is asked to cover an extra shift
Handles peak load effortlessly
Simultaneous guest requests? Chandler scales with demand. He is able to multitask like checking-in multiple guests at a time.
Multi-language Guest Support
Guests from all over the world will feel at home with multilingual Chandler meeting them in their native language.
Provides Real-Time Updates
He can communicate seamlessly via SMS and WhatsApp for service requests. Chandler can also simultaneously manage room service, check-ins, and maintenance.
So you see, Chandler is not just a concierge—it’s your hotel’s competitive advantage. Bring him to your team and watch everyone improve in their level of service provided.
Because he is a powered by EB Solution, you are guaranteed to get the best service we provide to all our clients. This includes:





Chandler is not just an AI product, he is built for your business’ long-term hospitality success with proven results that boost guest satisfaction and improve your bottom line.
Want to get to know Chandler a little bit more?
Here are some things our clients have to say about Chandler:
Our guests are so happy with Chandler! They are amazed by the technology plus he is available any time of the day. The guests had a smooth stay as Chandler was also able to assist our staff in making sure requests are handled timely and efficiently!
Guest Relations Manager
Here at our hotel, everybody loves Chandler! He makes guests happy and attended, while enabling our staff to deliver each guest’s request perfectly. He has offloaded a lot of tasks from our staff so they now have more energy and focus to happily assist our guests in person.
Human Resource Manager
Our Chandler is the best investment we had recently! He makes things better in our service delivery and challenges our staff to improve as well. Our international guests are able to communicate hassle free, they are also efficiently assisted, without the issue of language-barrier. His translations are also spot on so our staff do not have to guess what the guests want!
Hotel and Business Development Officer
Can’t find the answer you’re looking for?Please chat to our friendly team!
Can’t find the answer you’re looking for? Please chat to our friendly team!